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Frequently asked questions

Why does my generation say "Queued" or "Waiting"?

"Queued" means we've already sent your generation to the model's provider and it's about to start. "Waiting" means that provider is at its maximum number of jobs at once: we hold your generation and it starts as soon as there's room.

The order depends on your plan, because higher plans have more priority, and on how long you've been waiting, which also counts: every 15 minutes of waiting is worth one plan level. That way nobody gets stuck.

How many generations can I run at once?

It depends on your plan: 1 image at a time on Starter, 2 images and 1 video on Pro, 4 images and 2 videos on Premium, and 10 images and 10 videos on Business. Starter doesn't allow video generation.

If you start more than your plan allows, you'll see a limit-reached notice: wait for one to finish or upgrade your plan.

What files can I upload?

Images, video, audio and ZIP files of up to 50 MB each.

Why did my generation fail?

Pending: list the usual causes and what to do in each case.

How long are my results kept?

Pending: confirm the retention policy before publishing.