wowmachine

Help center

Account & billing

Credits, plans, payments and your account.

Frequently asked questions

What is a credit and how much does each generation cost?

Credits are WowMachine's currency: one dollar of price equals 100 credits. Each run costs credits depending on the model and the options you choose, and the "Run" button shows the exact cost before you start.

What does the free plan include?

The Starter plan gives you 100 credits when you sign up, 1 image generation at a time, up to 3 templates and 1 collection. It doesn't include video or workflows (they start on the Pro plan) and you can't buy top-ups on it.

What's the difference between plan credits and top-ups?

Plan credits arrive with your subscription every 30 days and reset at each renewal: whatever you don't spend doesn't carry over. Top-ups are bought separately from Account (10, 25, 50 or 100 USD), never expire and are added to your balance. Plan credits are always spent first. You need an active paid plan to buy top-ups.

Do I get my credits back if a generation fails?

Yes, minus a small failure fee. If a workflow stops halfway, you only pay for the steps that finished.

How do I change or cancel my plan?

From Account, with "Change plan", or from the credit counter in the header, with "Manage plan". Both open the billing portal, where you can change or cancel your subscription. To move from Starter to a paid plan, pick the plan on Pricing.

How many templates and collections can I train?

It depends on your plan: 3 templates and 1 collection on Starter, 15 and 5 on Pro, 50 and 20 on Premium and 500 and 200 on Business. If you delete a collection, you free up its slot.

How do I export my data or delete my account?

From Account, in the "Danger Zone" at the bottom. Under "Export my data" you download everything we hold about you as a JSON file; you can request it once an hour. "Delete account permanently" is final and asks for your password.

Do I earn anything when others use my templates?

Pending: explain commissions and the earnings page once we decide how to communicate them.